We’ve heard from a lot of users who doubt that you can effectively communicate with tech support over tickets alone. However, experience has shown us that this is entirely possible provided certain conditions are met. To help our clients get the most out of our tech support, we’ve decided to publish some tips for using our ticket system.
For many of our clients, connectivity is a key determiner for choosing network services. Here, network connectivity means the amount of interaction between different operators’ networks and consequently, the number of routes and intermediate nodes.
Network connectivity can be easily checked using Looking Glass services, which let you test routers from a remote network. Many organizations offer this kind of service (information on all of the Looking Glass services in the world can be found here).